Customer loyalty can facilitate your business boom in the best of times; however, it can also help you survive in challenging times. Customer loyalty is specifically important during the COVID-19 pandemic, as consumers are conscious of their budgets. Increase customer loyalty as repeat customers have a habit of spending more money on your brand rather…
Best Ways To Improve Customer Satisfaction During The Delivery Phase
When you are launching a new brand of services or products and trying to augment brand awareness, it’s important to ensure that the last mile of customer satisfaction in the delivery phase meets the customer’s expectations. This implies arriving promptly and living up to the buzz you’ve been making about your company. What is Customer…
How to Use Referral Programs to Generate Brand Loyalty
Have you used a referral program to generate brand loyalty? If not, then it’s time for some changes. Referral programs are an effective way to generate brand loyalty and increase customer engagement. Most businesses leverage a referral program in some form to drive business, but many don’t know how to use them effectively. In this…
Why Customer Feedback Is Important To Your Business
Feedback is paramount to any business, but with the growth in social media and the new “always on” digital world, it has never been easier to collect feedback. Yet many businesses still do not ask for feedback, or if they do, they don’t act on it. In this article, you’ll find out why customer feedback…
Customer Satisfaction: A complete guide
Surely all businesses set out with the purpose of satisfying their clients. However, this is frequently a hazy objective with little knowledge or intent behind it. Before you can strategize on how to attain customer happiness, you should first comprehend what it entails. So, let us begin by defining customer satisfaction and why it is…
